The Carlson Rezidor Hotel Group, one of the world’s largest and most dynamic hotel groups, awarded the Radisson Plaza Hotel in Kalamazoo with a number of prestigious awards, 2016 Hotel of the Year included. This hotel is owned and managed by the Greenleaf Hospitality Group.
“What makes this hotel a success is the incredible management and employees who bring our Yes I Can!SM service philosophy to life by going above and beyond to provide the best possible experience for guests. I am proud to have this hotel as part of the Radisson family.” – Rich Flores, Vice President, Full Service Brands
The Greenleaf Hospitality Group team arrived home from the Carlson Rezidor Americas Awards Celebration in August with the four following awards.
Employee of the Year Award
Travis T. Swift, Associate Front Office Manager at the Kalamazoo Hotel, was nominated by his peers and managers for Employee of the Year of Radisson properties.
“Travis brings so much joy, energy, excitement, passion, and creative ideas to the team. He’s always jumping in to help out, even without being asked. Travis looks for ways to grow himself and his team on a daily basis.” – Denise Grosser-Welch, Revenue Manager for the Radisson Kalamazoo property.
Hotel of the Year
Presented to the hotel with the highest levels of guest satisfaction, room quality and cleanliness, and compliance with the Radisson brand standards. This is the second time that Greenleaf Hospitality Group has won this award
General Manager of the Year Award
Tim Rayman was presented with the General Manager of the Year award for his leadership, community involvement, and brand engagement. Rayman has been with the Kalamazoo hotel for 12 years.
A qualification to be considered for Hotel of the Year, and focuses on the Radisson Yes I Can!SM service philosophy.
Since 1975, the Kalamazoo Center has been an integral part of Downtown Kalamazoo. Soon after, the Radisson began providing guests with exceptional service and amenities.